Terms & Policies

When booking please note 50% of the total is due immediately to secure your booking, and the balance is due the week before arrival. Bookings made for the same day, must be done through our Online Booking portal.


  • If guests cancel their bookings during the following time frames the following applies:
    • Cancel 7 days before arrival, forfeit 100% of the total
    • Cancel 14 days before arrival, forfeit 75% of the deposit
    • Cancel 21 days before arrival, forfeit 50% of the deposit
    • Cancel 30 days before arrival, forfeit 25% of the deposit
  • A 10% admin fee will be charged for refunds.
  • Refunds may take up to 14 working days to process.
  • Card Facilities is available for Visa, MasterCard (Local & International) and Sassa Cards only. Please note that RCS, American Express and Diners Club are not accepted.
  • A refundable breakage deposit of R300 is payable upon arrival for the self catering accommodation.
  • No smoking allowed inside the house/rooms/tents.
  • No Pets allowed.


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